Buying Terms & Conditions
Definitions
- "Absolute Reg" refers to Absolute Reg Ltd, the provider and broker of personalised registration services.
- "You" / "Customer" / "Purchaser" means the individual or business purchasing goods or services from Absolute Reg.
- "Registration" / "Registration Mark" refers to the personalised vehicle registration number.
- "DVLA" refers to the Driver and Vehicle Licensing Agency of the United Kingdom.
- "V5C" refers to the Vehicle Registration Certificate, issued by the DVLA.
- "Retention Certificate (V778) / Certificate of Entitlement (V750)" refers to the official DVLA document confirming the rights to a registration mark.
- "Nominee" refers to the person named on the certificate entitled to assign the registration to a vehicle.
- "Managed Transfer" refers to Absolute Reg’s service in handling the legal transfer of a registration on behalf of the customer.
- "Pre-order" refers to the purchase of a registration mark ahead of a DVLA general release.
- "Working Days" means Monday through Friday, excluding public holidays in England and Wales.
- General Provisions
1.1 By placing an order with Absolute Reg, you confirm that you agree to these Terms and Conditions, which constitute a binding contract.
1.2 These Terms and Conditions supersede and take precedence over any other information provided verbally, in writing, or displayed online.
1.3 Nothing in these Terms affects your statutory rights as a consumer under UK law.
1.4 The right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to personalised goods or services such as private registrations. Our services commence immediately upon formation of the contract and cannot be cancelled.
1.5 Absolute Reg is a recognised DVLA registered reseller of number plates. References to ‘DVLA’, ‘DVLA number plates’, and ‘DVLA Personalised Registrations’ are used solely to describe the goods and services provided by Absolute Reg. ‘DVLA’ is a registered trademark of the Drive & Vehicle Licensing Agency. Absolute Reg is not affiliated with, or endorse by, the DVLA.
2. Registration Mark Restrictions and Display
2.1 It is the buyer’s responsibility to ensure that the selected registration does not make a vehicle appear newer than its actual registered age.
2.2 Registration plates must comply with the Road Vehicles (Display of Registration Marks) Regulations 2001.
2.3 Registrations can only be assigned to vehicles registered in mainland Great Britain and Northern Ireland.
2.4 The DVLA does not permit transfers to agricultural or non-testable vehicles.
3. Registration Transfers and Documentation
3.1 Absolute Reg guarantees to complete the registration transfer within 7 days of receiving the correct V5C document.
3.2 If the DVLA requires physical documentation, this guarantee is voided. Absolute Reg is not liable for delays resulting from outdated or incorrect V5C documents.
3.3 Transfers are typically completed within 7 days but may take up to 120 days. If not completed within this time, the customer may request a full refund to the original payment method.
3.4 Delays caused by third parties (e.g. DVLA, postal service, sellers) relieve Absolute Reg of all liability.
4. Delivery of Plates and Documentation
4.1 Acrylic number plates are dispatched via Royal Mail First Class and typically arrive within 7 working days.
4.2 Document delivery times: Standard – approx. 12 working days; First Class Signed For – approx. 7 working days.
4.3 If you do not receive your order within 30 days, you must notify us immediately. Failure to do so may result in liability for a duplicate document fee of £85 + VAT.
4.4 Standard delivery does not include proof of postage. For tracking and accountability, we recommend selecting Royal Mail Signed For.
4.5 Absolute Reg is not liable for items lost in transit unless notified within the 30-day period. Claims made within this time will be investigated, and items may be resent. Should you notify Absolute Reg that items have not been received after the 30 day period, you will be liable for the costs associated.
4.6 Returned documents will be sent via Royal Mail First Class. Customers may arrange their own courier service at their own cost.
5. Refunds, Exchanges, and Surrenders
5.1 Refunds may take up to 14 working days to clear. Absolute Reg is not liable for banking delays.
5.2 Where an exchange is agreed, it is only confirmed once the goods are delivered. If the DVLA confirms that the selected number is unavailable, the original number will be issued and any additional fee paid to exchange will be fee refunded to the original payment method.
5.3 If a customer chooses not to assign a purchased registration after selecting the managed transfer service, no refund will be issued.
5.4 If a registration is surrendered to the DVLA prior to assignment, this must be completed through Absolute Reg. An administration fee of £65 + VAT will be charged and may be deducted from the DVLA refund.
5.5 If a V778 or V750 is not assigned or renewed before its expiry date, ownership will be lost. If recoverable, a £155 admin fee plus DVLA fee will apply. No guarantee of recovery is given.
5.6 Should the customer request for the registration to be held on V778 or V750, it is the customers responsibility to ensure the administration in relation to the registration mark document extension is completed with the DVLA prior to the expiry date. Customers are able to extend certificates 28 days prior to the expiry date. Should the customer fail to extend the certificate and cause the certificate to lapse, ownership rights will be lost.
5.7 Neither the DVLA nor Absolute Reg will issue a reminder regarding certificate expiry. It is sole responsibility of the customer to extend within the stated time period. Absolute Reg cannot not be held liable for the loss of registration.
6. Availability, Pricing, and Pre-Orders
6.1 Registrations are sourced from Absolute Reg stock, client-held registrations, and DVLA unissued stock. All registrations are sold subject to availability.
6.2 While we strive to maintain accurate listings, Absolute Reg reserves the right not to honour registrations listed in error or no longer available. Alternatives or refunds back to the original payment method will be offered.
6.3 An order is not confirmed until delivery has taken place. Payment and order confirmation do not constitute availability.
6.4 Pre-ordering a registration does not guarantee successful acquisition. If unsuccessful, Absolute Reg will offer an alternative or a full refund.
7. Customer Responsibilities
7.1 It is the customer’s responsibility to ensure the correct registration mark is selected when purchasing online or over the phone. The phonetic alphabet should be used for clarity.
7.2 The customer must understand the DVLA’s rules and restrictions before purchase.
7.3 Errors in registration should be reported within 24 hours of purchase. Confirmation will be issued via email.
7.4 The purchaser must ensure that the nominee name is correct. A £65 + VAT fee applies for amendments.
7.5 Customers are responsible for verifying their vehicle’s eligibility. Absolute Reg does not verify existing vehicle registrations nor would be held liable if a selected registration is not suitable.
7.7 Vehicles must have a valid MOT certificate (minimum 28 days) to be eligible for managed transfers.
7.8 The DVLA does not permit registration transfers to agricultural vehicles or non-testable vehicles
7.9 All registrations must be legally assigned through the official DVLA registration transfer process before being displayed on a vehicle.
7.10 If Absolute Reg is handling the registration transfer with the DVLA. Absolute Reg is not liable to update insurance policies, council parking records or breakdown cover arrangements.
8. Promotional Offers and Price Matching
8.1 Absolute Reg will match or beat competitor prices where feasible. Price match requests must be made prior to ordering.
8.2 Our price match policy will only apply to registrations purchased in full; our finance partners are excluded as a payment method if a price match is applied.
8.3 Our price match guarantee is not valid post-purchase.
8.4 Promotional codes must be applied at checkout. They cannot be applied retrospectively.
8.5 Gift vouchers are non-refundable and must be redeemed within 12 months of issue.
8.6 Price match requests that would result in a financial loss may be declined.
9. Warranties and Guarantees
9.1 Acrylic number plates supplied by Absolute Reg carry a 12-month guarantee from the date of purchase.
9.2 If plates arrive damaged, photographic evidence is required before they are fixed to the vehicle.
10. Customer Service and Complaints 10.1 Absolute Reg aims to uphold the highest standards.
10.2 If you wish to raise a complaint, please contact us via email at info@absolutereg.co.uk. We aim to respond within 10 days.
11. Call Handling and Recordings
11.1 Calls may be recorded for training and monitoring purposes. Recordings may include audio and/or voice-to-text transcription.
11.2 Customers requesting a copy of a call recording will be liable for a £55 + VAT administration fee.
11.3 When ordering over the phone, you confirm that you have read and agreed to all of the Terms and Conditions outlined herein.